uses, collects, processes, and shares personal data, including information obtained through the website https://pipe-gay.web.app/ , the
Pipe mobile applications.
As a global LGTBQ social networking application, the Pipe App allows you to share sensitive information about
yourself, including your sexual orientation and precise location, with us (and our necessary service providers),
and other Pipe users.s
Note that Real Connections, Inc. is a U.S.-based company. By using the Pipe Services, you are transmitting
information to the United States. If you are a resident of another country, note that the United States may not
afford the same privacy protections as your country of residence.
When you use the Pipe Services, we collect personal data about you. “Personal Data” means any information that
allows someone to identify you. While the following provides examples of the Personal Data that Pipe collects,
note that not all Pipe Services collect all of the data listed below.
PERSONAL DATA YOU PROVIDE
Account Credentials. In order to use the Pipe Services, you are required to provide an Account
Mechanism (email, phone number, or a third-party social log-in like Facebook or Google). When creating an
account, Pipe stores a hashed version of your Account Authentication Mechanism for authentication and/or
Community Profile Information. When you create a Pipe account, you choose to provide us Personal Data
yourself for your public Pipe profile. For example, in the Pipe App, you may voluntarily provide your Personal
Data, such as your photo, display name, relationship status, ethnicity, age or date of birth, gender, pronouns,
email address, height, weight, body type, position, social network link, “Looking For,” “About Me,” “Favorites,”
“Blocks,” “Tribes,” “Meet at,” “Accept NSFW Pics,” and any other information that you add to your profile on the
Pipe App(“Profile Information”). You should carefully consider what Personal Data to include in your Community
Profile, and you can review and change that information at any time by accessing the “Edit Profile” section of
Feedback/Support. If you provide us feedback or contact customer support, we collect your name and e-mail
address and possibly other Personal Data (e.g. IP address), as well as any other content that you send to us in
order to reply and address any issue. If you contact customer support, we also collect and retain certain
technical diagnostic data, such as your phone model. We may keep records of our communication with you,
including any complaints we receive from you about other users (and from other users about you).
Mailing List. When you sign up for the Pipe Services, we collect your email address to send you Pipe
Services updates, the latest information on products and services, and third-party offers with your consent.
Surveys. When you participate in a survey, you provide us additional Personal Data through the survey. If
collection, use, and disclosure of your information.
Partner Promotion. We collect Personal Data if you provide such data in the context of a Partner
Photos, Videos and Audio. If you upload a photo or video, or send an audio message, while using the Pipe
Services, you will be required to permit Pipe to access your camera, photo gallery, and microphone in which case
Pipe will have access to the photos and videos stored in your photo gallery.
Location and Distance Information. When you use the Pipe App, we collect your precise location (e.g. your
latitude and longitude) ("Location") to determine your distance in feet or meters from other users (“Distance
Information”). Please see Data Retention section for information on storage of this information. Should you
choose not to allow the Pipe App to access your Location, certain features (such as displaying nearby user
profiles or features that include Live Location Sharing) of the Pipe Services will not function properly. You
may also revoke this permission and disable the location services on your device. You can do so on an iPhone by
going to Settings, Privacy, Location Services, Pipe; and on Android, by going to Settings, Location, Pipe,
Messages. When you send a message using the Pipe Services (which could include content such as photos,
audio, video, emoji, etc.) to other users of the Pipe Services, we may collect Personal Data that includes the
content of the message.
User Activity. We collect certain Personal Data that is generated through your use of the Pipe Services.
Personal Data includes information about whose user profiles you have viewed, products and services you have
purchased through the Pipe Services, how you’ve interacted with the App, and how you communicate with other
Hardware and Software Information. We collect certain hardware and software information about you and
device such as device make, device model, carrier, data connection type, browser type, operating system, IP
address, domain name, date/time stamp for your visit, app crashes, advertising IDs (e.g. Google’s ADID and
Apple’s IDFA) which can be reset by going to your device’s setting). All of the foregoing collectively known
as “Hardware and Software Information”.
Sensor Information. We may collect sensor information such as barometric pressure, accelerometer
gyroscope measurements, device orientation, magnetic field measurements, direction of travel, motion activity
(e.g.,walking) or other similar measurements (“Sensor Information”) in order to serve you certain
regarding the date and time of your visit and your searches. If you choose to disable cookies, some features of
the Pipe Services may not work as expected. For more Information regarding cookies and other tracking
technologies, please see Cookie Information below.
Purchase Information. When you choose to make a purchase through the Pipe Services, you submit Personal
such as your name, payment card information, billing information, address, telephone number, and email address
to one of our third-party payment processors. Purchases cannot be made through Pipe Lite at this time.
not receive or process payment card information directly; however, our third-party service providers may provide
certain information to us (e.g., your name, phone number, partial payment card number, and email address). We
use Stripe or Google Play for purchases on Android devices, Apple for purchases on Apple devices, and Stripe for
purchases on Pipe Web Chat. Please review the Stripe, Google, and Apple privacy policies to better understand
Pipe utilizes a Pipe-generated device identifier which enables us to track your in-app Pipe
purchases over time. This device identifier is not used for third-party advertising and is used by Pipe to
deliver you the Pipe Services including to ensure you receive effective and relevant marketing campaigns from
Consent Information. For users, Pipe utilizes OneTrust as its consent management platform to provide you
control over the data you permit us to share with third-party advertisers and analytics partners. As a result,
Pipe receives your consent preferences from OneTrust (“Consent Preferences”). You can read OneTrust’s privacy
Third-Party Platforms. If you use or connect to the Pipe Services or download the Pipe Services through a
third-party platform, such as Facebook, Google, or WeChat, you allow us to access and/or collect certain
information(e.g., date of birth, account identifier, etc.) from your third-party profile/account (“Third-Party
Data”). We may also access information contained in tracking technology placed on your device by the third-party
platform. Remember, when you elect to create a Pipe account via a third-party, you are also giving them Personal
Data, so we recommend you read their privacy policies which control how they use your information and may also
provide additional data management tools you can use.
Third-Party Tracking. Our advertisers and certain service providers also use their own cookies or other
technologies (such as software development kits or “SDKs”) which may collect information about you within the
Pipe Services. We prohibit them from tracking or monitoring certain sexual group identification data (e.g.,
Tribe). They will, however, receive the advertising ID associated with your device and know that the ID was
identified on Pipe. You can find more information about third-party tracking technologies in our Cookie
Some Personal Data about your use of the Pipe Services and certain third-party services may be
collected using tracking technologies across time and services, and used by us and third parties for purposes
such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Pipe
how you limit third-party tracking.
Your safety and security are important to us. As such, we use automated decision-making as a part of our
moderation efforts (for example, removing spammers) including to assist in our efforts to prevent and respond to
illegal, malicious, and unauthorized activity. If you are notified that your account has been banned and you
believe this is an error, please email a Customer Support representative to seek an appeal.
Distance Information. The Pipe App is designed to allow users to share Distance Information. Distance
Information is public and indicates to other users of the Pipe App the distance you are in feet or meters from
them. Your Distance Information will be displayed in your profile in those users' search results should you
elect to display your relative distance. Pipe App users can use the explore feature in the Pipe App to search
for other users in a geographic location outside of their immediate location. Sophisticated users who use the
Pipe App in an unauthorized manner, or other users who change their location while you remain in the same
location, may use Distance Information to determine your exact location and may be able to determine your
identity. You may choose to hide your Distance Information; however, the Pipe App will continue to sort and
display your profile based on your relative distance from other users. Accordingly, even if you choose to hide
your Distance Information, others may nevertheless be able to determine your Location. You can disable location
services on an iPhone by going to Settings, Privacy, Location Services, Pipe and on Android, by going to
Settings, Location, Pipe, Permissions, Location.
Third-Party Tracking Companies. When you sign up for the Pipe Services, we share a portion of your
Information, Location Information, and demographic information with analytics partners. These third parties may
information) through tracking technologies such as cookies or SDKs. Our analytics partners are aware that such
data is being transmitted from Pipe. The privacy policies of these third-party companies apply to their
collection, use and disclosure of your Personal Data. For example, one of our partners is Google Analytics,
identifying individual visitors. See Your Choices for information on your ability to opt-out of Google
Analytics. Another partner, Braze, provides us with the technology to allow us to collect certain information
and reports on usage trends without identifying individual visitors (e.g., daily active users, monthly active
users, time in app, etc.) and tools which allow us to communicate with users (via inbox messages) within the
Pipe App or out of app (e.g. via push notifications or email). Note that we do not share information about your
Tribe or your HIV status with third-party analytics companies. You can also access more detailed information
about the third parties that we disclose information to here. For California consumers, by accepting this
directing us to disclose the information described in this paragraph to third-party analytics companies. You can
opt-out of this sharing by changing your preferences in the Consent Preference Center available within the Pipe
Third-Party Advertising Companies. We share the Identifier for Vendor associated with your device
device's advertising identifier (“IDFA”), a portion of your Profile Information, and Location Information, with
our advertising partners. These third parties may also collect information directly from you as described in
are aware that such data is being transmitted from Pipe. The privacy policies of these third-party companies
apply to their collection, use and disclosure of your Personal Data. One of our main advertising partners is
MoPub that helps Pipe deliver personalized advertising. You can follow the links to MoPub’s privacy
notice and partner page. See Your Choices for information on your ability to opt-out of interest-based
advertising. Note that we do not share information about your Tribe, your HIV status, or your Last Tested Date,
with any advertising companies. For more information on third-party tracking technology, please visit Cookie
Information. You can also access more detailed information about the third parties that we disclose information
to here. Note that for California consumers, if you accept sharing with our advertising partners you are
directing us to disclose the information described in this paragraph to third-party advertising companies. You
can limit third parties’ uses of your Personal Data by going to the “Consent Preference Center” within the
“Settings” menu within the App.
Partner Promotion. From time-to-time we may offer contests, sweepstakes, or other promotions with
partners. If you decide to enter a contest, sweepstake, or promotion that is sponsored by a third-party partner
the information that you provide will be shared with us and with them. Their use of your information is not
Business Transactions. If another company acquires, or plans to acquire our company, business, or assets,
company will possess the Personal Data collected by us and will assume the rights and obligations regarding your
Other Disclosures With Your Consent. We may explicitly ask if you would like us to share your information
other third parties who may not be described elsewhere in this policy. For example, we may ask you if you would
like to back-up your account, or the information stored within your local device, to a third-party service such
as Apple or Google cloud backup.
Legal Obligations. Pipe may preserve or disclose Personal Data in response to a lawful legal request,
subpoenas, warrants, or court orders; in connection with any legal process; to comply with relevant laws; to
establish or exercise our rights to defend against legal claims; if we believe it is necessary to investigate,
prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, or a
violation of our policies; or as otherwise required by law.
At Pipe, we take the privacy and security of your Personal Data seriously. We have a dedicated data security
that actively works to monitor the integrity and safety of the Pipe Services. We have strict policies in place
help protect Personal Data. We consistently strive to improve our defenses in the ongoing battle against bad
actors. As such, we do not disclose any specific security tools or techniques we use so that we can better
your Personal Data as we do not want to unwittingly educate those with malicious intent. That said, no method of
transmission over the Internet, or method of electronic storage, is fully secure, and Pipe cannot guarantee the
security of your Personal Data. In the event that we are required by law to inform you of any unauthorized
to your Personal Data, we may notify you electronically or in writing in accordance with applicable law.
Some jurisdictions may give you the right to request that we:
Provide you with information about our processing of your Personal Data and give you access to your Personal
Update or correct inaccuracies in your Personal Data.
Delete your Personal Data.
Transfer a machine-readable copy of your Personal Data to you or a third party of your choice.
Restrict the processing of your Personal Data.
Withdraw consent that you have previously given us. You may make this request at any time. Revocation of your
consent will only apply to future processing activities and will not apply retroactively.
Where your jurisdiction’s law allows, object reliance on our legitimate interests as the basis for processing of
your Personal Data.
While we honor the above requests if required to do so by law, there are situations in which we may not be able
agree to a particular request. For example, it is not possible for us to delete your Personal Data if we are
required by law to keep it (e.g., for tax and accounting purposes), or if we need it to perform a contract with
you. Similarly, access to your Personal Data may be refused if making the information available would reveal
Personal Data about another person or if we are legally prevented from disclosing such information. If we
your request, we will tell you why, subject to legal restrictions.
If you would like to submit a complaint about our use of your Personal Data or our response to your requests
regarding your Personal Data, you may contact us.
There are several options available for you to use in order for you to manage cookies and tracking technologies
while using the Pipe Services.
General Opt-Out. Most web browsers accept cookies automatically. You also may be able to configure your browser
settings to use the Pipe Services without some cookie functionality. You can delete cookies manually or set your
browser to automatically delete cookies on a pre-determined schedule. For example, in the Internet Explorer menu
bar, select: Tools -> Internet Options -> Browsing History -> Delete to view manual and automatic options.
To learn about how to manage cookies on popular browsers, please visit: Apple Safari, Google Chrome, Microsoft
Edge, Microsoft Internet Explorer, Mozilla Firefox, Brave, DuckDuckGo.
You may also be able to reset device identifiers through settings on your mobile device. The procedure for
managing device identifiers(e.g., IDFA) is different for each device. You can check the specific steps in the
or settings menu of your particular device.
We may also use Flash cookies (also known as “persistent identification elements” or “local shared objects”) on
certain websites. Because Flash cookies cannot be controlled through your browser settings, you may
click here to
adjust your preferences. You can also identify Flash cookies running on your computer by visiting the Flash
folder. Flash cookies, or LSO files, are typically stored with a “.SOL” extension. Please note that if you block
cookies, some functions on the Pipe Services may be unavailable, and we may not be able to present you with
The following additional information relates to our privacy practices:
The Pipe Services are intended only for users eighteen (18) years of age and
twenty-one (21) years of age in places where eighteen (18) years is not the age of majority). We do not
intentionally gather Personal Data about visitors who are under the age of majority. If you are aware that a
child or minor has submitted Personal Data on the Pipe Services, please contact us using the information
provided below, or using the in-app reporting tool, so that we can take appropriate action.
We have no control over, do not review, and cannot be
responsible for the
privacy and data handling practices of other websites or applications. Once you click on a link to another
If we make a material change to this Privacy and
will, at a minimum, attempt to notify you of that change either by sending an e-mail to the last e-mail address
that you provided to us (if any) or by notifying you when you log into the Pipe Services.
In the event there is a discrepancy between this English language version and
any translations of
this Policy, the English version shall prevail unless otherwise required under applicable law.
Pipe welcomes your comments or questions regarding this Privacy and
Real Connections, Inc.